Business Etiquette Course in london | EMMA DUPONT ETIQUETTE SCHOOL
Develop professionalism, polish and presence with our Business Etiquette Course for women.
Lady's Business Etiquette Course in London
Our One-Day British Business Etiquette Course provides a considered introduction to the principles, behaviours and expectations that shape professional life in the UK. Designed for women who wish to develop their professional presence, the course explores the conventions of British business culture and how to navigate them with confidence and understanding.
The day covers the essential elements of business etiquette, including introductions, workplace communication, professional dining, dress codes, meetings and networking. Particular attention is given to context and hierarchy, helping you understand when different conventions apply and how to respond naturally rather than relying on rigid rules.
You will develop a confident and composed approach to professional communication, from making introductions and engaging in conversation to navigating meetings, networking and professional relationships. Guidance also covers personal boundaries, social awareness and the small details of behaviour that can influence how you are perceived.
Led by Emma Dupont, who draws on twenty years of experience in the corporate arena, the Business Etiquette Course goes beyond conventional rules of professional conduct. You will also be introduced to the principles of the Etiquette Framework™, providing a structured approach to navigating complex professional situations.
By the end of the day, you will have a clearer understanding of British business etiquette and greater confidence in applying it across a range of professional situations. The aim is not to follow a set of rigid rules, but to develop a natural and assured approach to professional life.
The Business Etiquette Course is available to women aged eighteen and over.
course VENUE
Our Business Etiquette Course takes place at the In & Out Naval and Military Club, a private members’ club in the heart of St James’s in London.
The club provides an appropriate backdrop in which to explore the principles of British business etiquette. It is conveniently located within walking distance of Piccadilly Circus Underground Station, with access to both the Piccadilly and Bakerloo lines.
SCHEDULE
The course begins at 10.00 AM. There will be a fifteen-minute break in both the morning and afternoon, with refreshments available throughout the day.
At 1:00 PM, Emma will escort you to the formal restaurant within the course venue, where you will enjoy a one-course luncheon together. This provides an opportunity to practise the business dining etiquette covered during the morning's session. The luncheon, including soft beverages, is fully included in the course fee.
The day concludes circa 5:00 PM.
COURSE OVERVIEW
CONFIDENT INTRODUCTIONS & PLEASANTRIES
The etiquette of introducing yourself and others with confidence and establishing a positive professional presence from the outset.
You will learn how to introduce yourself and others appropriately, navigate handshakes and alternative greetings, and manage the opening moments of a professional encounter with ease. Guidance also covers remembering and using names, introducing people appropriately according to their roles and seniority, and engaging naturally in business small talk.
Particular attention is given to maintaining composure and presence, allowing you to engage with warmth while remaining professional and aware of appropriate boundaries. You will also learn how to open and sustain professional conversations, recognise appropriate subjects for business small talk and know when it is time to move naturally into more substantive discussion.
BUSINESS NETWORKING
Building professional connections with confidence, awareness and ease in a range of networking environments.
You will learn how to introduce yourself clearly, approach new contacts naturally and move comfortably through professional networking environments. Guidance also covers the appropriate placement of name badges, exchanging business cards and knowing how to enter and leave conversations gracefully.
Particular attention is given to reading cues, maintaining professional boundaries and following up appropriately after an event. You will learn how to make networking feel natural and purposeful, while creating positive professional connections without appearing forced or overly familiar.
PROFESSIONAL DEPORTMENT
Understanding how posture, movement and body language contribute to professional presence and influence how you are perceived in the workplace.
You will learn how to stand, sit and walk with poise, with guidance on spatial awareness and maintaining an assured physical presence in professional environments. Practical guidance also covers using lifts and stairs, entering and leaving rooms and getting in and out of vehicles with composure.
Particular attention is given to moving naturally and confidently through different professional settings, ensuring that your physical presence reflects the confidence and assurance you wish to convey.
CORPORATE IMAGE AND DRESS CODES
Developing a professional image that reflects your role, environment and intentions.
You will explore British business dress codes, from informal and dress-down days to more formal professional attire, and learn how to interpret what is appropriate for different workplaces and occasions. Guidance also covers grooming, accessories and the thoughtful details that contribute to a polished and coherent appearance.
Particular attention is given to creating a professional image that feels authentic and considered, ensuring that your appearance supports rather than overshadows your professional presence.
BUSINESS DINING ETIQUETTE
Developing confidence and ease when dining in professional settings.
The essential principles of professional dining etiquette are explored, including table manners, the use of cutlery and glassware, napkin etiquette and appropriate conversation at the table. Guidance also covers ordering, navigating a business lunch and managing unfamiliar situations with composure.
Particular attention is given to balancing professional conversation with good table manners, helping you remain engaged with those around you while maintaining an appropriate level of formality.
CORPORATE ENTERTAINING
Understanding the etiquette of hosting and attending business occasions with confidence and good judgement.
Explore the essential considerations involved in business entertaining, from issuing invitations and managing guest lists to choosing appropriate venues and understanding dining etiquette. Guidance also covers seating arrangements, financial responsibilities and recognising when business discussion is appropriate.
Particular attention is given to entertaining at home and in restaurants, receiving guests, precedence-based seating, toasts and speeches. You will consider how to create a welcoming atmosphere while maintaining appropriate professional boundaries and ensuring that business entertaining feels natural, thoughtful and well managed.
PROFESSIONAL COMMUNICATION
Communicating with clarity, confidence and appropriate professional awareness.
Explore the conventions of professional communication across written, verbal and digital settings, from emails and telephone calls to meetings and everyday workplace interactions. Guidance covers tone, language, listening and the appropriate use of formality, helping you communicate clearly while remaining courteous and professional.
Particular attention is given to writing effective business emails, participating appropriately in meetings, managing telephone conversations and understanding the nuances of professional communication. You will also consider response times, confidentiality, boundaries and the appropriate use of digital communication in a professional setting.
PROFESSIONAL ASSERTIVENESS
Understanding the etiquette of hosting and attending business occasions with confidence and good judgement.
Explore how to remain courteous while expressing your needs, setting appropriate boundaries and standing your ground. The Etiquette Framework™ provides a structured approach to making considered decisions in challenging professional situations, while maintaining both confidence and respect for others.
Particular attention is given to managing conflict, responding to criticism or personal attacks with composure, and handling difficult conversations with confidence. Guidance also covers client complaints, knowing when an issue should be escalated to Human Resources, and navigating questions of chivalry and feminism in the contemporary workplace.
BUSINESS Etiquette Course in London
INVESTMENT: £1,200
For one person, inclusive of all taxes
Includes a formal one-course luncheon and non alcoholic drinks
Arranged for a mutually agreeable time
CONTINUED SUPPORT AFTER THE COURSE
Your relationship with the Emma Dupont Etiquette School does not end when your Business Etiquette Course concludes.
You will receive ongoing complimentary access to our monthly online group Q&A sessions, allowing you to ask questions and receive Emma’s expert guidance on etiquette, manners and business situations as they arise.
It is a simple way to continue learning and refining your confidence beyond the course itself.
BUSINESS ETIQUETTE COURSE IN LONDON
INVESTMENT: £1,200
For one person, inclusive of all taxes
Includes a formal one-course luncheon and non alcoholic drinks
Arranged for a mutually agreeable time
Last week, I attended a one-on-one business etiquette course with Emma, and it far exceeded my expectations. Emma is not just an expert in etiquette, but also in human behavior at large. She is warm, funny, and a fantastic, results-oriented teacher.
There was no stuffiness or coldness during her course, it was a fantastic, fascinating, and fun day, full of laughs and noticeable, same-day improvements in my deportment and dining skills. After Emma's course, I felt empowered, and more self-assured in my interactions with others as I operate within the "etiquette framework" throughout them.
I would've spent another week learning from Emma if I could but, luckily, after our course she offered access to her recorded online courses, which are refreshers on the topics we discussed, but with more details given that she tailors each in-person course to the needs of the individual.
Natalie, February 2024
WHO IS THE BUSINESS ETIQUETTE COURSE FOR?
The Business Etiquette Course is designed for women aged 18 and over, particularly international women who wish to understand British business customs and feel more confident navigating professional environments in the UK.
It is equally suited to British women who wish to refine their professional conduct, strengthen their presence and develop a deeper understanding of the conventions that shape British business culture.
The course is suitable for women at all stages of their professional lives, whether entering a new workplace, taking on greater responsibility, working with international colleagues or seeking to feel more assured in formal business settings.
CAN I ASK QUESTIONS THROUGHOUT THE COURSE?
Absolutely. Emma encourages questions throughout the course and will provide individual guidance and clarification throughout the day.
WHAT DO I RECEIVE AFTER THE COURSE?
You will receive access to the Business Etiquette Online Course, with pre-recorded video lessons covering the essential principles explored during your course. You will also have access to accompanying notes, providing a useful reference to return to whenever you wish.
You will also receive ongoing complimentary access to our Monthly Online Group Q&A Sessions. Each month, you can submit your etiquette questions in advance, and Emma will answer these during the live session alongside questions shared through the live chat.
These resources and sessions are included at no additional cost, allowing you to revisit what you have learned and continue to receive guidance after your course.
HOW DO I JOIN THE MONTHLY ONLINE GROUP Q&A SESSION? WHAT HAPPENS IF I CAN’T MAKE IT?
The Monthly Online Group Q&A Sessions are delivered via Zoom. Students can join from their computer or smartphone and do not need a Zoom account.
The schedule will be shared with you in advance. If you are unable to attend a live session, recordings are uploaded to the online platform so you can watch them at your convenience.
WHAT IS YOUR REFUND POLICY?
We understand that circumstances can change. If you need to cancel or reschedule a private course or coaching session, please let us know as soon as possible.
Bookings cancelled more than 14 days before the agreed date are eligible for a full refund or may be transferred to an alternative date, subject to availability. Bookings cancelled between 7 and 14 days before the agreed date may be transferred to an alternative date, subject to availability, but are not eligible for a refund.
Cancellations made less than 7 days before the agreed date are not normally eligible for a refund or transfer. However, exceptional circumstances will always be considered on a case-by-case basis.
HOW MUCH EXPERIENCE DOES EMMA HAVE?
Emma was trained and certified as an Etiquette Coach by The English Manner in 2014, one of the leading etiquette and protocol training organisations in the UK.
She has coached more than 600 clients from 50 countries through her private courses in London and online programmes.
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