Emma Dupont Etiquette School | Terms & Conditions

Our Websites

Use of websites provided by The Emma Dupont Etiquette School (“Us”) by you (“You”) and any service contained within constitutes acceptance of these Terms & Conditions.

Customer Use

Please always check the contact information you provide is correct before creating a customer account or proceeding to payment. Our online course website is intended for use only by those aged 18 or over who have sufficient capacity to enter into a binding agreement.

Online Courses & Memberships

Account Integrity

As part of the registration process, you will need to create an account, including a username and password. You are responsible for ensuring the information you provide is accurate and not misleading.

You may not create an account using the details of another person, use words that are the trademarks or property of another party, or use vulgar, obscene, or otherwise inappropriate terms.

You are responsible for maintaining the confidentiality of your login details and for all actions taken through your account. If you suspect your details have become known to a third party, you must inform us immediately.

Your Order

When you place an order, you will automatically receive a confirmation email. Your order constitutes an offer to purchase a product or service, which is accepted once we have confirmed your account creation and provided access to the product or service.

We reserve the right to delay or refuse orders where details are incomplete, unverifiable, or suspected of fraud. In such cases, a full refund will be made to the payment method used at the time of purchase.

Product & Service Pricing

Payment is required in Pound Sterling by credit or debit card.

After successful payment and provision of your login details, you will receive lifetime access to the purchased course materials (unless a subscription applies).

For monthly subscription courses, the first payment is taken at registration, with future payments deducted monthly until the subscription ends. Subscriptions automatically renew unless cancelled.

If you cancel before completing all instalments, access to course content (including previously studied modules) will cease.

If renewal fails, your account will be suspended and access withdrawn until updated payment details are provided.

Cancellation Rights and Refunds

If dissatisfied with an online course, you may request a 100% refund within 30 days of purchase, provided you have attended or watched the replay of one monthly online group Q&A session. Refunds are processed within seven working days of acceptance.

Private Online Coaching

Private coaching sessions included in a membership must be used within 12 months of course registration.

In-Person Courses: Group

Full payment is required to secure your place. Please note no refunds or transfers are available; ensure your ability to attend before registering.

In-Person Courses: Private

Private one-to-one courses are scheduled by mutual agreement. Provisional dates are held for 48 hours (or 24 hours if within 14 days of delivery) pending full payment and registration. No refunds or transfers are available once confirmed.

Community Participation

In addition to these Terms & Conditions, participation in any of our in-person or online courses and all our online communities (including the Etiquette Beginners Community, the Etiquette Foundations Community, and the Finishing Circle Community) is subject to our published Community Rules, which form part of these Terms & Conditions. Key principles include:

Eligibility: Our courses and communities are designed exclusively for individuals outside the etiquette industry. This includes, but is not limited to, etiquette trainers, consultants, bloggers, content creators, or anyone sharing etiquette-related content publicly in any form (whether paid or unpaid, professional or hobby), or intending to use our materials beyond personal study.

Not Train-the-Trainer: We do not provide Train the Trainer certification programmes. Use of our materials for professional or public purposes (including teaching, coaching, publishing, or content creation) is strictly prohibited.

Misrepresentation: If it becomes clear that a participant is already working in, or preparing to enter, the etiquette training profession when registering, access will be revoked immediately and no refunds will be issued.

Transition After Study: Should a member later enter the etiquette training profession, they will retain access to purchased course recordings and materials (lifetime access); however, access to private communities, live Q&A sessions, and other ongoing membership privileges will be withdrawn.

Conduct: All members must respect the dignity, privacy, and focus of the community. Promotion, market research, affiliate links, or off-topic/unkind behaviour is not permitted.

The full community rules, which expand on these principles, can be reviewed here.

Content Submission

Where we allow content submission to the Social Media Pages by users, the views expressed by any user on the website are their own and not those of the Emma Dupont Etiquette School.

As a user, you agree not to do any of the following:

1. Abuse, harass, threaten, stalk, defame or in anyway seek to violate the rights of another user or third party.

2. Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libelous, profane, defamatory, racist, or in any other way inappropriate or objectionable.

3. Use or harvest data provided by other users in a way that they would object to. Contact other users in ways they may find inappropriate.

4. Encourage illegal activity or activity that violates other users' rights or third parties, whether individuals or organisations.

5. Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.

6. To pose as another user, third party or organisation, or one of our employees to obtain user or third party information.

7. To transmit or transfer any viruses, trojans, worms, or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.

8. Attempt to gain access to our servers or other equipment to disrupt, impair, overload, or otherwise hinder or compromise the safety, security, or privacy of any of the services provided by or relied upon by other users and us.

9. Make commercial posts or comment spam or attempt to disguise such spam as content. A post promoting pyramid schemes, chain letters, or any other activity that invites users and others to participate in wasting their time and/or money. Use any robot, spider, scraper, or other technical means to access the website or content on the website.

Access

We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for "down-time" or poor performance of our file servers or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.

Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

Privacy

We take your privacy seriously. We are registered under and comply with the General Data Protection Regulation (GDPR). For further details, please see our Privacy Policy.

Events outside our control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if any circumstances beyond our reasonable control cause the delay or failure, including, but not limited to, acts of God, war, civil disorder, or industrial dispute.

Copyright

All content, databases, graphics, logos, layouts, and designs remain the copyright of the Emma Dupont Etiquette School, unless expressly acknowledged otherwise. Unauthorised reproduction, extraction, or use of our content is prohibited.

Reasonably Foreseeable Losses

We will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable when the contract was made.

Severability

The paragraphs, sub-paragraphs, and clauses of this Agreement shall be read and construed independently. Should any part of this agreement or paragraphs, sub-paragraphs, or clauses be found invalid, it shall not affect the remaining paragraphs, sub-paragraphs, and clauses.

Waiver

Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and us. We reserve the right to change these Terms & Conditions at any time, without giving notice.

Jurisdiction

These Terms & Conditions shall be governed by English law and subject to the exclusive jurisdiction of the English Courts.